5 Things To Cover In Your Managed IT Services For Small Business

Information technology (IT) is an essential component of businesses today. However, the management and owners of small businesses might not have the background to maintain the infrastructure necessary for that. The good news is, there are Managed IT Services in Los Angels available that you can work with.

Below, we will go through what must be covered by Managed IT Services in LA for small businesses.

What are Managed IT Services?

Managed IT services are information technology-specific tasks being handled by a third party for a business.

Outsourcing those tasks save cost, improves the quality of service, and allows an organization’s team to focus on their tasks for the business.

It’s also a good way to get the services of an IT specialist without hiring a full-time employee because having IT professionals onboard as full-time employees can be costly—and for a small business, that cost might not be justified.

Things to Cover in Your Managed IT Services

What should be covered by managed IT services? The industry has changed so much over the years, but some aspects of it remain the same. Therefore, it’s important for you to have an idea about what should be covered by these services before you sign up. 

We have listed here the main services that they should be covering:

1. FIREWALL PROTECTION

A firewall protects against external attacks, secures access to the internet against malicious software, and is essential for securing data.

It reviews network access and makes sure that anything that looks suspicious is denied access. The IT professional will decide on the best Firewall software to use for business.

2. EMAIL FILTERING

Many internet security threats like spyware and spam are sent and received through emails. Sometimes, these electronic mails will have links that can compromise machines and even the network they are connected to.

One of the most basic services covered by an IT service provider is to create an email filtering feature that weeds out suspicious ones without getting in front of the users.

3. VULNERABILITY ASSESSMENT

Managed IT services should also conduct a vulnerability assessment for their clients

This is a highly technical service in which they would go through an organization’s existing infrastructure and look at where it could be attacked. They will then offer solutions to those weak points.

4. DATA MANAGEMENT

There are a lot of companies that offer data management and some provide this as part of their consulting services. However, that is not enough because there is the question of maintenance and backing up of the system.

This is the reason why it is best to outsource to a company that will manage it fully for you.

5. SERVICE MANAGEMENT

A customer-focused method of delivering information technology is service management. Both the client and the customer relationship receive value from it.

It is a useful output that is coherent and ready for use. Customers can do business without worrying about underlying technology or IT infrastructure thanks to services.